Have been staying at Kittery Inn & Suites for years. At the beginning, service from staff was stellar, rooms were pristine and breakfast was appetizing. Over the course of years with the changing of owners and lack of attentiveness to detail, care about patrons who are staying at their establishment and continuing to return multiple times per year with staff who are extremely rude, insensitive, discriminatory and belligerent our consideration for finding a new place to stay is high on our list.
Our check in was met with sarcasm, complaints about previous patrons who “trashed the place” and no welcome. Staff stated that they were short staffed and continued to complain to us as we checked in. We ultimately decided to forgo housekeeping during our stay and ultimately dealt with a rancid stench of last weeks garbage that was never taken out from the previous patron. Never felt more unwelcomed during our stay this time. If it wasn’t for Corey and her positive and outgoing disposition, we would have left. Robin & Dorothy were absolutely horrible and should be reconsidered as employees; causing and creating a very toxic environment at the Inn.